Frequently asked questions

Almost no shop accepts crypto. With CendanBridge you paste the product link, we give you the final price in euros and you pay in the cryptocurrency you prefer. We place the order in your name and the shop ships it to your address. It works with virtually any online shop that has a public product page.

The common ones, including Bitcoin, Ethereum, USDT and others offered by the payment gateway, on whichever networks are available at the time. You choose coin and network at checkout, where the list accepted that day is shown.

A banded fee that falls as the order grows, calculated on the price of the products: shipping carries no fee. There is also a minimum fee per order, so on very small orders the effective rate sits above the table. VAT is charged on what is ours, that is on the fee plus the shipping provision. No subscription, no signup cost, no minimum order. The percentage actually applied to you appears in the cart before you pay and is frozen into your order: if we change our rates later, yours settles at the rate you were quoted.

Almost any online shop with a public product page: you paste the link and we read that page. Some large marketplaces have a dedicated integration, and on others we cannot buy because of how their checkout works; when that happens we tell you straight away and offer you the same item where it can be bought. If we cannot confirm the price automatically, the order becomes a quote and we review it by hand before charging you anything.

No. Payment is made entirely in cryptocurrency from your wallet, and you don't need a card that works in the shop's country. You don't have to open an account there either: if that shop won't sell without registration, we open one in your name and with your address, and we operate it solely to carry out your orders.

The shop that sold it to you. The order is placed in your name and with your details, so the purchase is yours with them and their warranty covers you directly. We hand you the order number and the receipt that shop issues, which is what you need to sort it out.

Under the terms of the shop that sells it to you, which are the ones governing your purchase. Professional retailers publish their return windows; a private individual may accept no returns at all, and when we detect that we tell you before you order anything. You handle the return with the shop, using the receipt we gave you.

When the shop accepts the return, their refund reaches us and we pass it on to you in crypto, to the wallet you give us, in the coin and network you choose. Whatever the shop refunds reaches you in full; our fee is not part of that money, because it pays for a job already carried out. The amount is fixed in euros and converted by the gateway when issued, so a drop in the coin in between doesn't reduce what you receive. Before anything is sent, the gateway emails you to confirm the address.

You always pay in euros. We convert using European Central Bank reference rates, published once every working day, and show the original amount and its currency next to the euro price. If we can't reliably determine which currency a price is listed in, we don't guess: it becomes a quote.

We show you and ask you to confirm before any charge is issued. You are never charged an amount other than the one you accepted.

The original shop ships to the address you give us, so the destination depends on where that particular shop delivers. If your address isn't valid for that item, you'll know before paying and no charge is issued.

The lead time is set by the original shop and its carrier; we add the time it takes to place the order, usually the same day. Your account shows the order status and the shipping references as soon as they exist.