Terms of service

1. What we actually do

CendanBridge is a purchase mandate service. You choose the product and the shop; we carry out that purchase in your name and on your account (art. 247 of the Spanish Commercial Code and art. 1709 of the Civil Code), and we charge you a fee for doing so.

We are not the seller of the product and we do not resell it. The contract of sale is between you and the original shop. The order placed there carries your name, your address and your email, and we pay the amount to the shop. We never own the product and we do not store it: the shop ships it straight to you.

2. The mandate you give us

By accepting a quote and paying it you expressly authorise us to:

• Buy in your name the items you have chosen, from the shops you have chosen.
• Give those shops your name, your delivery address and your email address, because without them the purchase cannot be made in your name.
• Pay the amount to the shop on your behalf.

The mandate is carried out immediately after payment. By accepting it you expressly ask us to begin the service now and you accept that, once fully performed, the service has been supplied and its fee is not refundable (art. 103.a of Royal Legislative Decree 1/2007). This concerns only our service: what you can do with the product is set by the shop that sells it to you.

2.1. You choose the shop

Choosing where to buy is yours, and so is the responsibility for that choice. We carry out the mandate at the shop you point us to: we do not investigate it, we do not check its solvency or its service, and we do not answer for it delivering. If you paste a link to a shop you don't know, look it over first exactly as you would if you were buying there yourself — because in practice that is what happens.

You can instruct us to buy from shops in any country. If the parcel leaves from outside the EU customs union — the United Kingdom, Switzerland, the United States, China — on delivery the carrier will charge you import VAT, duties and its handling fees. Those amounts are yours: you pay them directly to the carrier, and they are not part of our quote or our fee. We tell you when you order and in the quote, and when we do not know where a shop ships from, we check first. If you refuse the parcel by not paying them, the shop's return conditions apply.

When we suggest shops — for instance, alternatives to an item we cannot buy — that is help finding the product, not a recommendation of the merchant. Of those shops we check technical things, such as whether they publish their prices and where they ship from; we do not check whether they are trustworthy. The final decision, and living with it, is yours.

2.2. Where we ship

We ship to any country, as long as the shop delivers there. If the delivery address is outside the European Union, or in a territory with its own customs or taxes — the Canary Islands, Ceuta, Melilla, the French overseas departments and the like —, on delivery the carrier will charge you that place's import taxes and duties and its handling fees. Those amounts are yours: you pay them directly to the carrier, and they are not part of our quote or our fee. If you refuse the parcel by not paying them, the shop's return conditions apply.

We do not ship to countries and territories where we cannot operate, because of international sanctions or money-laundering risk — for example Russia, Belarus, Iran or North Korea. We tell you when you choose the destination; from there it would not be possible to pay for the order or receive a refund either.

3. The buying account we open in your name

Some shops — Amazon among them — do not allow purchases without registering: they have no guest checkout. So that the order can be placed in your name and not ours, we open an email account of its own and, with it, an account at that shop in your name and with your address.

That is what allows the shop, and not us, to be the one selling to you, and therefore for the invoice, the warranty and the right of return to be theirs, under the terms explained in sections 7, 8 and 9. Without that account the purchase would have to be in CendanBridge's name and you would stop being the buyer.

We create and operate that account. We keep its credentials and use them solely to carry out the orders you give us: buying what you ask for, tracking the shipment and handling with you whatever comes up with the shop. We do not use it for any other purpose, we give it no other commercial use and we do not share it with third parties.

That account is not transferred. We do not hand over its credentials, neither during the relationship nor when it ends: it is a tool of ours for carrying out your orders, and for as long as it exists we operate it. At any time you can ask us, writing to support@cendanbridge.com, to close it and stop buying in your name.

When you close your account — whether you ask us or do it yourself from your profile — we close it for you, with nothing further for you to do.

Note that purchases made from that account are yours: the invoice, the warranty and any claim against the shop are yours and are exercised in your name. If you need any of those documents, ask us and we'll give them to you. What we do not hand over is access to the account.

4. What you pay

The amount of your order is made up of four items, and no others:

• Price of the products, as set by the original shop. It is paid to them.
• Shipping, what the shop charges to send it to you, to the cent. We check it at the shop when preparing your quote (section 4.1).
• Our service fee, calculated on the price of the products alone. Shipping carries no fee: we do not charge a percentage for handling carriage. It is the only thing we charge, and it pays for the purchase mandate.
• VAT, calculated on our fee only, and that of the country where the purchase we handle for you takes place: if the shop is in the European Union, that of the country of delivery — Spain's, at 21%, if we deliver to you in Spain. There is no VAT on the part for items shipped from outside the Union, nor on anything delivered outside it or to the Canary Islands, Ceuta or Melilla. The products and the shipping are invoiced to you by the shop with whatever tax applies to them, which is why they fall outside this line.

The amount that counts is the one in the quote we email you, and it is the only one you pay. The total you see in the cart is an estimate: it does not yet include shipping, because we check each shop's exact shipping when preparing the quote.

4.1. Shipping, and the percentage of our fee

Shipping is what the shop charges, to the cent. We do not estimate or round it: we check it at the original shop when preparing your quote and give it to you already included. If several things come from the same shop and travel together, shipping is charged once, as the shop charges it.

If, when we go to buy, the shop charges shipping different from your quote: if it is lower, the difference is yours and is recorded as credit (section 9.1); if it is higher, we absorb it up to €2.00, and above that we buy nothing without asking you first. An amount other than the one you accepted is never paid at the shop without your knowing.

The percentage depends on the size of the order, not on what you buy: the cost of carrying out a mandate is almost the same whether the order is €20 or €800, so on large orders that cost weighs far less. These are the bands, calculated on the sum of the products:

• Up to €50: 9%
• €50 to €150: 6.5%
• €150 to €400: 5%
• €400 to €800: 4%
• Over €800: 3.5%

There is a minimum fee of €1.50 per order, and it is worth knowing what that means: it is not a minimum order — it blocks no purchase — but on small orders it is what is charged instead of the band percentage, so the effective rate rises above the one in the table. At today's rates it stops applying as soon as the products go above roughly €16.67.

For the same reason, no order pays a lower fee than a smaller one: just above each band, the minimum charged is what would be paid at the top of the previous band. That is why, just above each band, the effective percentage can also be slightly above the one in the table.

The exact amount of the fee is shown in your quote before you accept it, and it is frozen into your order: if we change our rates later, your order settles at the rate you were given.

4.2. How you pay

You pay in cryptocurrency — USDC or EURC, which are stablecoins, or BTC, ETH, SOL, LTC, XRP or DOGE, from those we offer. When paying you choose the coin and the network, and we give you an address and the exact amount, calculated at the rate of that moment, which is valid for 60 minutes in USDC and EURC and 15 in the others. Send exactly that amount.

With the coins that are not stablecoins the price moves while you pay: that is why their window is shorter and the rate we apply carries a larger margin. Some networks also require a destination tag (for XRP, the “Destination Tag”): without it, the payment does not reach us.

• If less arrives — usually because your exchange keeps its withdrawal fee — we absorb up to €0.50 and the order goes ahead; if more is missing, we ask you for the rest and buy nothing until we have it.
• If more arrives, the excess up to €5.00 is recorded as credit (section 9.1), and anything above that we return to you in the same coin, to the exchange account you give us. The same applies if you pay the same order twice.
• If you pay after the deadline, the payment is valued at the rate of the moment it arrives: if it covers the total, the order goes ahead; if not, we ask you for the difference.

Under the EU rules on transfers of crypto-assets (Regulation (EU) 2023/1113), the exchange you pay from may ask you about the recipient: if it does, write to us and we will tell you what to answer. If, to receive a payment, we are required to provide the sender’s details, we will ask you for them at that point, and the order waits until we have them (section 11). Orders above €1,000.00 are reviewed by hand before we buy.

5. Products in another currency

Many shops list their prices in dollars, pounds or another currency. You always pay us in euros. The conversion is made using the European Central Bank reference exchange rates, published once every working day.

When you add the item we show you the original amount and its currency next to the price in euros, so you can check it against the shop's page. Bear in mind that:

• The ECB rate is a daily reference, so it may not match to the cent the one you see in a real-time converter.
• If we cannot reliably determine which currency a price is listed in, we do not estimate it: we confirm it by hand when preparing your quote.

6. Quotes

Every order starts as a quote, and asking for one generates no charge. When you send us your cart, we check by hand at each shop the price, the availability, the exact shipping and where it ships from, and we email you the quote with the firm amount and how to pay it.

A confirmed quote is valid for 72 hours. After that we review it again, because shops change their prices. Accepting it is your decision and you take on no obligation until you accept it and pay it.

If we cannot take on your order — we cannot find the item, or the shop does not deliver to your address — we tell you why, and you are not charged anything.

7. Your proof of purchase

Once the mandate is carried out, we hand you the order number and the receipt the original shop issues in your name. That document is the proof of your purchase and is what you need for anything you take up with them. You have it in your account, next to the order.

8. Returns and product warranty

Since the one selling you the product is the original shop, the return and warranty terms are theirs, and you handle them directly with them using the receipt we gave you. We do not set those periods and we cannot extend them.

• Professional retailers. Their return terms and their warranty cover you directly, on the terms that shop publishes.
• Private sellers. On eBay and in some listings from independent shops the seller may be a private individual. A private individual may state that they accept no returns, and in that case that condition binds you. Check the listing before you instruct us to buy.

Check the shop's terms before you instruct us to buy: they are the ones that will govern your product.

9. If the shop refunds you

When the original shop accepts a return, their refund reaches us. As soon as we have it, we send it to you in stablecoin. You choose the coin and the network from those available.

The amount is fixed in euros and converted at the rate of the day we send it, and we pay the network fee. That protects you from a fall in the coin reducing what you receive, and us from a rise.

Under the same rules as in section 4.2, we can only send it to an account on an exchange — not to a self-custody wallet — in your name or in the name of whoever paid the order, and the rules require us to state which one it is, the full name of its holder and their country of residence. Check the address carefully: blockchain transfers are irreversible, and a wrong address cannot be recovered.

We pass on what the shop refunds. Our fee pays for a mandate already carried out and is not part of that amount.

9.1. Credit balance

There are two things that are not returned to you in crypto: the difference when the shop charges us less for shipping than your quote showed (section 4.1), and anything you overpay up to €5.00 (section 4.2). That is recorded as credit and taken off our fee on your next order, before VAT. The reason is practical: a two-euro payout in crypto would force you to give us an exchange account and go through an entire refund process.

The credit does not expire, it is your money, and every entry records which order it came from. It can only be spent on our fee — the price of the product is invoiced by the shop and is not ours to discount — and it is lost if you close your account (section 11).

When you ask for a quote while you have credit, we set it aside for that order. If the quote does not go ahead, or on confirmation it does not fit entirely into the fee, whatever is not used goes back to your credit.

10. What we are answerable for

We are answerable for carrying out the mandate diligently: buying what you chose, where you chose it, in your name and with the delivery details you gave us.

• If we do not manage to carry out the mandate — because the item is no longer available, the shop rejects the transaction or we cannot complete the purchase — we return everything you paid us in full, fee included.
• If we get it wrong and buy something other than what you ordered, we bear that ourselves.

We are not answerable, however, for the product itself or for the shop's performance: quality, conformity, delivery time and returns are theirs.

11. Your data

To carry out the mandate we pass your name, your delivery address and your email address to the original shop. It is unavoidable: without that data the purchase cannot be made in your name nor the product reach your home. That shop processes it under its own privacy policy.

When we open the buying account in section 3, that same data — your name and your address — is registered with the email provider and with the shop that requires registration, because that is precisely what makes the account yours. Each of them processes it under its own privacy policy.

To collect your payment and to send you a refund, we give the exchange where we hold our account the data required by Regulation (EU) 2023/1113: when you pay, and only if it asks for them, the details of whoever sent the payment, which we will ask you for at that point; when we refund you, the destination exchange, the name of its account holder and their country of residence. That exchange processes the data under its own privacy policy.

We do not pass your data to anyone else or for any other purpose.

When you close your account

You can delete your account from your profile whenever you like, as long as you have no order in progress and no return under way: in that case you have to wait for them to close, because deleting your data in the middle of a shipment would leave us unable to finish it. When you close your account:

• Your CendanBridge account is deleted and we close the buying account.
• Your orders are not deleted, but they stop being in your name: your name, your address, your phone, your email and the tracking number are stripped from them, and so are the name, identity document and address of whoever paid. What is kept is the amount, the breakdown, the VAT and the date, because they are issued invoices and the law requires them to be kept for years. After that we can no longer link them to you.
• Any unspent credit balance is lost.

So if you received an order less than 14 days ago, wait before closing your account: once it is deleted we will not be able to process its return.

12. Contact

For anything about our service — your account, access, how it works — write to support@cendanbridge.com.

For anything to do with a specific order — its status, exercising the right to withdraw from our service, or a return — write to orders@cendanbridge.com, which is the inbox we attend to first because there are deadlines running there.

For questions about the product, the delivery or its return, your counterpart is the shop that sold it to you.